Awards & Recognition   Customer Satisfaction Awards: 96% Customer Satisfaction 2004 100% Customer Satisfaction for Sprint 1996 Letter and Plaque from MCI for first zero impact software rollout 1996 Letter and Plaque from Sprint for reducing software rollout to 2 weeks 1996 Star Telecom Letter of Appreciation Sprint Independence Award for Customer Service 1994   Quality and Efficiency: Team Touchdown Award (awarded by CEO for most efficient team) 2002 Quality Award for Product Verification 2000 Presidents Award of Excellence 2000 Employee Recognition “Best Leadership” 1999 Presidents Pride Award for Customer Service 1999 Platinum Award for outstanding customer service 1998 Quality Award of Merit for 1998 new product introduction. Directors Award of Merit in 1997 for Outstanding Customer Service Presidents award for quality in 1995 Bell Northern Research Customer Service Award 94/95 United States Army: Meritorious Service Medal Army Achievement Medal Good Conduct Medal (2nd Award) NCO Service Medal w/numeral 1 20 Certificates of Achievement/Commendation Army Service Ribbon Overseas Service Ribbon